Ladders Online,
C1-G-28 Bayan Villa, Jalan BS 2/2,
Taman Bukit Serdang, 43300 Selangor, Malaysia

We’re open Monday – Friday, 9 a.m. – 5:00 p.m. GMT+8

Tel: 017-366 7133

Frequently Asked Questions

Please read our FAQ before sending us a message.

All delivery and shipping is FREE. There is no need to worry about any additional shipping charges when you purchase from us.

All products is backed by our solid, 12-months Guarantee. We at Ladders-Online are focussed on providing safe, high quality, and durable products — with a touch of expert customer service. No one else provide such guarantee.

All prices shown are inclusive of GST. We are a firm believer that Online shopping should be easy, pricing should be clear, and our customers should not be surprised by any additional charges when they make payment. Whatever prices you see in the Online Store will be the ones you will be paying.

We accept Visa/Master Credit cards, and also various Online Transfer method such as Maybank2u, CIMB Clicks, PBeonline, RHB, Affin Bank, etc. All your payments are made through our 100% Secure and Encrypted payment transfer provided by our partners e-GHL and PayPal. Alternatively, you can also do a direct transfer to our bank accounts (instructions are shown during you Checkout).

Items are usually sent off to be shipped the next day. Please refer to product description for the product estimated delivery time frame.

Your payment is 100% Secure and Encrypted when you make payments through our payment partners e-GHL and PayPal. In most cases, an additional security TAC code will be sent by your banks via SMS to your mobile phones to certify the transaction. Your data will be encrypted throughout the payment process.

After you have completed the payment, (1.) you will receive an email with the Tax Invoice from us confirming that your order and payment has been received. Once we have processed your order, (2.) you will receive another email from us informing you that your order has been processed and have been shipped off. In that email, you will have the tracking number and the Courier details. (3.) You will be able to track the progress of the delivery through the Courier website. (4.) You will receive your order.

In short, after ordering, you just need to wait and receive the item. You will be informed throughout the delivery journey.

You will receive a Tax Invoice once you have made the payment via email. Get in touch with us if you wish to have another copy.

You can email us or call us up, and we will take over from there and sort it out for you.

Yes, we can send you a sales quote. Just send us an email with the details of the item you would like to purchase. And we will run through the usual purchase requisition process.

Send us an email

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